Refund policy

Return & Refund Policy – Vcrelix

Customer satisfaction is important to us.

Return Eligibility
Customers may request a return within 14 days of receiving their order.

Return Conditions

• Items must be unused

• Items must remain in original packaging

• Items must be in resalable condition

How to Start a Return
Please contact us using the phone number below for return instructions.

Refund Processing Time
After receiving and inspecting the returned item, approved refunds are processed within 7 business days to the original payment method.

Non-Returnable Products
Certain items such as hygiene products, personalized products, and clearance items may not qualify for returns.

Store Information
Shop Name: Vcrelix
Address: 1 Dean Cl, London SE16 5PH, UK
Phone: +44 2673947109